Job Description
Are you looking for a stable, full-time position with flexible weekend hours? We are currently seeking a dedicated Technical Support Specialist to join our growing team in the Chicago and Pennsylvania regions.
We offer a competitive compensation package, direct hire status, and the opportunity to work in a dynamic environment. If you are reliable, tech-savvy, and ready to start immediately, we want to hear from you.
Responsibilities
- Provide top-tier technical support and troubleshooting for hardware and software issues during weekend shifts.
- Monitor system performance and server health to ensure maximum uptime and security.
- Respond to incoming support tickets and inquiries via phone, email, and remote access tools.
- Collaborate with the team to resolve complex technical issues and document solutions.
- Conduct regular maintenance checks and software updates as scheduled.
- Ensure a professional and positive experience for all internal and external clients.
- Adhere to all company policies, safety protocols, and compliance regulations.
Qualifications
- High school diploma or equivalent (Associate's degree in IT or related field preferred).
- Minimum of 1-2 years of experience in technical support or a similar IT role.
- Strong knowledge of Windows, Linux, and Microsoft Office Suite.
- Excellent problem-solving skills and the ability to work independently.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong communication skills, both verbal and written.
- Ability to lift and carry computer equipment (up to 50 lbs) when necessary.