Job Description
Are you a tech-savvy problem solver looking for a stable career? Apex Solutions Group is currently hiring a Direct Hire IT Support Specialist in Indianapolis. We offer a competitive weekly pay structure and a collaborative environment where your skills will make a real impact.
As a key member of our IT team, you will be responsible for ensuring our internal infrastructure runs smoothly. We are looking for a proactive individual who takes pride in delivering exceptional user support and resolving technical issues efficiently.
Why Join Us?
- Direct Hire Opportunity (No Temp Agencies)
- Competitive Hourly Rate
- Weekly Paychecks
- Comprehensive Benefits Package
- Professional Development Opportunities
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems (ServiceNow/Zendesk).
- Troubleshoot hardware, software, and network connectivity issues for internal employees.
- Install, configure, and maintain workstations, printers, and peripherals.
- Assist in the deployment of new hardware and software updates across the organization.
- Document all incidents, resolutions, and technical steps taken in the knowledge base.
- Collaborate with senior IT staff to resolve escalated and complex technical tickets.
- Perform regular system maintenance and patch management to ensure security.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- 1-3 years of professional experience in IT support, Help Desk, or a similar role.
- Strong working knowledge of Microsoft Windows operating systems (10/11) and Microsoft Office Suite.
- Familiarity with networking fundamentals and basic troubleshooting protocols.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work full-time hours with a reliable attendance record.