Job Description
We are looking for a Weekend Technical Support Specialist to join our growing team in San Antonio, TX. If you are a problem-solver with a passion for technology and enjoy working a weekend shift, this is your chance to join an industry leader with immediate hire opportunities.
In this role, you will be the first point of contact for our clients, providing expert technical assistance via phone, email, and chat. We offer a competitive hourly rate, flexible scheduling, and a dynamic work environment. Don't wait—apply today and secure your position in a high-demand role!
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve technical hardware and software issues for end-users in a timely manner.
- Client Communication: Interact professionally with clients to understand technical problems and explain solutions clearly.
- Incident Management: Log and track all technical issues and support requests using our CRM system.
- System Maintenance: Assist with basic system maintenance and ensure ticket queues are managed effectively during peak weekend hours.
- Knowledge Sharing: Contribute to the internal knowledge base with solutions to common technical issues.
- escalation: Identify complex issues that require specialized attention and escalate them to senior engineers appropriately.
Qualifications
- Education: High School Diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Experience: Minimum 1-2 years of experience in technical support, help desk, or customer service.
- Availability: Must be available to work Saturdays and Sundays (Shift times vary, typically 8 AM - 5 PM or 10 AM - 6 PM).
- Technical Skills: Proficient in Windows and Mac OS environments, basic networking concepts, and troubleshooting hardware peripherals.
- Soft Skills: Strong written and verbal communication skills with a customer-first mindset.
- Tools: Familiarity with ticketing systems (e.g., Zendesk, JIRA, ServiceNow) is a plus.