Job Description
Are you ready to launch a rewarding career in the technology sector? Apex Digital Systems is currently seeking enthusiastic Entry Level IT Support Specialists to join our growing team in Phoenix, AZ. We offer a direct hire opportunity with immediate start dates for qualified candidates.
As a leader in innovative digital solutions, we believe in investing in our people. Whether you are fresh out of school or looking to transition into the tech industry, this role provides the mentorship and training you need to thrive. You will work closely with our senior engineers to ensure our systems run smoothly and our clients receive top-tier support.
Why Join Us?
- Immediate Start: Don't wait for weeks to begin your career.
- Direct Hire: No temp agencies, just a permanent position.
- Competitive Benefits: Health, dental, vision, and 401(k) matching.
- Growth Path: Clear roadmap to Senior Engineer or Management roles.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop tools to resolve hardware and software issues.
- Diagnose and troubleshoot network connectivity problems, printer failures, and application errors.
- Maintain accurate and up-to-date documentation of all support tickets and resolutions.
- Assist in the deployment and configuration of new workstations, peripherals, and mobile devices.
- Collaborate with the IT Operations team to monitor system performance and ensure 99.9% uptime.
- Conduct basic security awareness training for employees and enforce company IT policies.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or Computer Science is a plus but not mandatory.
- Familiarity with Microsoft Windows operating systems (10, 11) and Office Suite is preferred.
- Strong problem-solving skills and the ability to think logically under pressure.
- Excellent verbal and written communication skills with a customer-first mindset.
- Willingness to learn new technologies and complete on-the-job training.
- Reliable internet connection and a quiet workspace if working remotely.