Job Description
Join our dynamic team in Wichita, Kansas! We're urgently seeking passionate Part-Time Customer Service Specialists to deliver exceptional client experiences. This flexible role offers competitive compensation and growth opportunities in a supportive environment. Perfect for students or professionals seeking work-life balance. Apply today and become part of our award-winning customer service excellence culture!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using CRM tools and established protocols
- Process orders, returns, and exchanges accurately within SLAs
- Collaborate with sales and support teams to ensure seamless customer journeys
- Document interactions and maintain detailed case records in Salesforce
- Identify upsell opportunities and cross-reference customer needs
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with resilience under pressure
- Willingness to complete background check and drug screening