Job Description
Join our dynamic team at Sunshine Solutions Group! We're urgently seeking motivated Part-Time Customer Service Representatives to deliver exceptional client experiences in our fast-paced Orlando headquarters. This flexible role offers competitive pay, growth opportunities, and a supportive environment where your contributions make an immediate impact. Perfect for students, career changers, or those seeking supplemental income. Apply today and become part of Florida's thriving service industry!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM systems and standard protocols
- Process orders, returns, and exchanges while maintaining accuracy
- Collaborate with cross-functional teams to resolve complex customer escalations
- Document interactions and maintain detailed case records in Salesforce
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Participate in bi-weekly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce)
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced environments with competing priorities
- Strong problem-solving skills with attention to detail
- Flexible schedule availability including evenings/weekends
- Positive attitude with resilience under pressure