Job Description
Join our award-winning team immediately! We're urgently seeking energetic Part-Time Customer Service Specialists in Dallas, TX to deliver exceptional client experiences. Enjoy flexible schedules and rapid onboarding in a fast-paced tech environment. Perfect for students or career changers seeking immediate opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Update CRM systems with accurate interaction details and resolution outcomes
- Collaborate with cross-functional teams to escalate complex issues
- Meet key performance metrics including response times and satisfaction scores
- Identify upsell opportunities while maintaining service quality standards
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience
- Proficient with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Flexible availability including evenings and weekends
- Strong problem-solving and conflict resolution abilities