Job Description
Join our dynamic team in Austin's thriving business district! We're urgently seeking a motivated Customer Service Specialist to deliver exceptional client experiences. This full-time position offers immediate start date and competitive benefits. Perfect for career-driven individuals ready to make an immediate impact in a fast-paced environment.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve complex billing and technical issues using CRM systems
- Collaborate with sales and technical teams to deliver seamless customer journeys
- Develop and implement process improvements for service efficiency
- Maintain detailed customer interaction records and documentation
- Train new team members on service protocols and best practices
- Meet/exceed monthly KPIs for resolution time and customer retention
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with multilingual capabilities preferred
- Proven ability to de-escalate sensitive situations professionally
- Strong analytical skills for data-driven problem solving
- Ability to work flexible schedule including evenings/weekends
- Bachelor's degree in Business or related field preferred