Job Description
Join our award-winning team at Apex Solutions Group! We're urgently hiring Entry-Level Customer Service Representatives in Charlotte, NC. No experience required – we provide paid training and rapid career growth. Enjoy comprehensive benefits, flexible scheduling, and a supportive culture focused on your success. This direct-hire position offers stability and advancement opportunities within a Fortune 500 partner company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team leads to improve service protocols
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening
- Reliable transportation to downtown Charlotte office