Job Description
Are you looking for a new career opportunity in Minneapolis, MN? We are urgently hiring motivated individuals to join our dynamic Customer Support team. This is a fantastic entry-level position for those looking to break into the tech industry with no experience required.
At Apex Digital Solutions, we believe in investing in our people. You will receive comprehensive paid training to equip you with the skills necessary to succeed. Whether you are a recent graduate or looking to make a career change, we want to hear from you.
Why Join Us?
- Competitive hourly pay starting at $18/hr
- Comprehensive paid training program
- Career growth and advancement opportunities
- Modern office environment in the heart of Minneapolis
Responsibilities
- Greet and assist customers via phone, email, and chat in a professional and friendly manner.
- Resolve customer inquiries and troubleshoot basic technical issues using provided resources.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with the technical team to escalate complex issues efficiently.
- Maintain a high level of product knowledge through ongoing training sessions.
- Ensure customer satisfaction by going above and beyond to meet their needs.
Qualifications
- High school diploma or equivalent (College degree preferred but not required).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Reliable computer and high-speed internet connection.
- Ability to work flexible hours, including evenings and weekends.
- Willingness to learn new technologies and software tools.