Job Description
Immediate Hire Opportunity in Kansas City! We're urgently seeking a passionate Customer Service Representative to join our dynamic team. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding. If you're ready to start your career immediately in a supportive environment, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing inquiries and technical support issues
- Document customer interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for customer satisfaction
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Positive attitude and team-oriented mindset
- Must pass background check