Job Description
Join our dynamic team at Frontier Solutions Group and start your new career tomorrow! We're urgently seeking motivated Customer Service Representatives to join our rapidly growing support center in Colorado Springs. This immediate hire position offers competitive pay, comprehensive benefits, and a collaborative environment where your contributions make a real difference. If you're ready to hit the ground running and provide exceptional customer experiences, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution time
- Continuously update product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficiency with Microsoft Office and CRM software
- Positive attitude with customer-first mindset
- Ability to pass background check and drug screening