Job Description
Launch your career with our premier Indianapolis-based company! We're seeking motivated individuals with no prior experience for our direct-hire Customer Service Specialist role. Join a supportive team where we invest in your growth through comprehensive training and mentorship. Enjoy competitive benefits, career advancement opportunities, and a dynamic work environment. If you're eager to learn and contribute, we want you!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service
- Meet performance metrics for response time and resolution
- Participate in ongoing training programs
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to learn new technologies quickly
- Customer-focused mindset with patience
- Basic computer proficiency
- Reliable transportation to our downtown office
- Positive attitude and willingness to grow