Job Description
Join our dynamic team in Los Angeles and enjoy the security of weekly pay with our urgent direct-hire opportunity! Express Staffing Solutions is seeking a dedicated Customer Service Representative to join our growing client's team immediately. This is your chance to secure a permanent position with competitive benefits and rapid advancement potential. Don't wait – apply today and start earning every week!
Our client is a leading tech innovator committed to employee satisfaction and career growth. As a direct-hire employee, you'll receive comprehensive training, health benefits, and a supportive work environment. Perfect for professionals seeking stability without the traditional payroll delays.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues using problem-solving skills and empathy
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with cross-functional teams to improve customer experience workflows
- Meet/exceed performance metrics including call quality and resolution targets
- Continuously update product knowledge to provide accurate information
- Participate in weekly team meetings to share best practices
Qualifications
- Minimum 2 years of customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication skills with multilingual abilities preferred
- Proven track record of meeting/exceeding performance metrics
- Ability to work flexible shifts including weekends and holidays
- High school diploma required; Associate's degree in business or communications preferred
- Must pass background check and drug screening