Job Description
We are urgently hiring for a dedicated Customer Service Representative to join our New York team. If you thrive in a fast-paced environment and are looking for a weekend role that offers stability and growth, this is your opportunity.
At MetroTech Solutions, we pride ourselves on delivering top-tier support to our clients. In this role, you will be the face of our company, ensuring our customers receive the exceptional service they deserve while enjoying the flexibility of weekend hours.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $25.00 per hour.
- Flexible Schedule: Focus on your personal life with weekend-only shifts.
- Growth Opportunities: Clear career progression paths within a supportive team.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently to maintain high satisfaction ratings.
- Accurately document customer interactions and transaction details in our CRM system.
- Collaborate with the support team to troubleshoot complex problems.
- Process orders, returns, and exchanges according to company policies.
- Stay updated on product knowledge and company updates to provide accurate information.
- Ensure a clean and organized workspace for optimal team performance.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or call center operations is a plus.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work independently and as part of a diverse team.
- Problem-solving mindset with a focus on customer retention.