Job Description
We are seeking a motivated and energetic Entry-Level Customer Service Representative to join our thriving team in New York. This is a direct hire position designed for individuals eager to launch a career in client relations and support. We believe in promoting from within and offer comprehensive training to ensure your success. If you possess strong communication skills and a desire to grow professionally, we want to hear from you.
Why Join Us?
- Immediate Start: No waiting period; begin contributing from day one.
- Direct Hire: Full-time employment with long-term stability.
- Career Growth: Clear pathways for advancement within the company.
- Supportive Environment: Work with a team that values your contribution and provides mentorship.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on high-quality service.
- Resolve customer issues and complaints efficiently while maintaining a positive company image.
- Process customer orders, returns, and exchanges accurately and promptly.
- Document all customer interactions and maintain detailed records in our CRM system.
- Collaborate with the sales and operations team to meet daily and weekly performance goals.
- Assist in training new hires and sharing best practices with the team.
Qualifications
- No prior experience required; we provide full paid training.
- Strong verbal and written communication skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic computer proficiency and typing speed.
- A high school diploma or equivalent is preferred.
- A professional attitude and a willingness to learn new processes quickly.