Job Description
Join our dynamic team in San Jose as an urgent part-time Customer Specialist! We're seeking a motivated professional to deliver exceptional client experiences while supporting our tech-forward operations. This direct hire opportunity offers flexible hours and competitive compensation. Ideal for detail-oriented individuals with a passion for problem-solving and customer satisfaction.
Why Nexus Global Solutions? We're a fast-growing tech company committed to innovation and employee growth. Enjoy a collaborative environment, cutting-edge tools, and the chance to make an immediate impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Update CRM systems with accurate client interaction records
- Collaborate with cross-functional teams to improve service quality
- Contribute to process optimization initiatives
- Meet/exceed performance metrics for resolution times and satisfaction
- Assist in training new team members on service protocols
Qualifications
- Minimum 1 year customer service experience
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; degree preferred
- Available for flexible shifts including weekends