Job Description
Why Join PrimeTech Solutions?
We are a dynamic tech firm based in the heart of Seattle, currently experiencing rapid growth. Due to an immediate surge in client demand, we are urgently hiring dedicated part-time professionals to join our support team.
This is an excellent opportunity for individuals seeking part-time jobs in Seattle, WA that offer flexibility, competitive pay, and a chance to work with cutting-edge technology. You will be the first point of contact for our valued customers, ensuring satisfaction and retention.
Key Responsibilities
- Provide exceptional technical support and customer service via phone, email, and live chat.
- Diagnose and resolve technical issues related to our SaaS platform efficiently.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate closely with the Product Development team to relay critical user feedback.
- Adhere strictly to company service level agreements (SLAs) and quality standards.
- Identify opportunities to upsell or cross-sell relevant product features to existing clients.
Qualifications
- High school diploma or equivalent; Associateās degree in Computer Science or Business preferred.
- Proven experience in customer service, technical support, or a related field.
- Strong problem-solving skills with a keen attention to detail.
- Proficient in Microsoft Office Suite and experience with CRM software (e.g., Salesforce, Zendesk).
- Must be legally authorized to work in the United States.
- Available to work flexible hours, including evenings and weekends as needed.
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and live chat.
- Diagnose and resolve technical issues related to our SaaS platform efficiently.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate closely with the Product Development team to relay critical user feedback.
- Adhere strictly to company service level agreements (SLAs) and quality standards.
- Identify opportunities to upsell or cross-sell relevant product features to existing clients.
Qualifications
- High school diploma or equivalent; Associateās degree in Computer Science or Business preferred.
- Proven experience in customer service, technical support, or a related field.
- Strong problem-solving skills with a keen attention to detail.
- Proficient in Microsoft Office Suite and experience with CRM software (e.g., Salesforce, Zendesk).
- Must be legally authorized to work in the United States.
- Available to work flexible hours, including evenings and weekends as needed.