Job Description
Join MetroConnect Solutions' dynamic team as an urgent Part-Time Customer Service Specialist! We're immediately hiring passionate individuals to deliver exceptional experiences to our Oklahoma City clientele. This high-impact role offers flexible scheduling, competitive compensation, and rapid onboarding. Perfect for students, career changers, or those seeking supplemental income. Our modern downtown office provides collaborative workspaces with cutting-edge technology. Enjoy performance bonuses, comprehensive training, and opportunities for advancement. Start working within 48 hours of application!
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve complex billing and technical issues with 95% first-contact resolution
- Update CRM systems with accurate customer data and case notes
- Collaborate with sales team to upsell premium services
- Maintain 98% service level agreement compliance
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in CRM software (Salesforce/Zendesk)
- Exceptional conflict resolution skills
- Available 20-30 hours/week with evening/weekend flexibility
- Typing speed 45+ WPM
- Must pass background check and drug screen