Job Description
Join our dynamic team in the heart of NYC! Urban Solutions Inc. is urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional client experiences. This direct hire opportunity offers flexible hours and competitive compensation in a fast-paced environment. Ideal for students, career changers, or professionals seeking supplemental income. Apply today and become part of New York's thriving service industry!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics including response time and resolution rates
- Identify upsell opportunities and promote company services
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in a high-volume setting
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with multilingual abilities a plus
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving skills and attention to detail
- Passion for delivering outstanding customer experiences