Job Description
Urban Commerce Solutions is urgently seeking a Part-Time Customer Service Specialist to join our dynamic team in Portland. This role is perfect for detail-oriented individuals with a passion for exceptional client experiences. Enjoy flexible scheduling while making an immediate impact in our fast-paced retail environment. Immediate start available!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person
- Resolve billing and product issues with empathy and efficiency
- Process returns, exchanges, and store credit transactions
- Maintain accurate customer records in CRM systems
- Collaborate with sales team to enhance service recovery
- Support inventory management during peak hours
Qualifications
- Minimum 1 year customer service experience
- Proficiency with POS systems (e.g., Square, Shopify)
- Exceptional problem-solving abilities
- Available evenings and weekends (20-25 hrs/week)
- High school diploma or equivalent
- Ability to work in a fast-paced retail environment
- Basic knowledge of retail operations preferred