Job Description
Immediate Opening: Part-Time Customer Service Specialist
Join our dynamic team at Apex Solutions Group! We're urgently seeking a highly motivated individual to deliver exceptional customer experiences. This direct-hire position offers flexible hours and competitive compensation in the heart of Atlanta. If you thrive in fast-paced environments and possess excellent communication skills, apply now!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for response times and resolution rates
- Process transactions and handle billing inquiries
- Contribute to continuous improvement of service protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and decision-making abilities
- Flexible availability (evenings/weekends required)
- Valid Georgia driver's license (if local travel needed)