Job Description
Are you looking for a direct hire position that offers stability and growth? Horizon Digital Solutions is currently hiring ambitious Customer Service Representatives in Austin, Texas. We value potential and attitude over experience.
Join a team that is redefining customer engagement. Whether you are entering the workforce or looking to switch careers, we provide comprehensive training and a clear path for advancement.
Why Apply?
- Direct Hire: No temp agencies, just a permanent career.
- No Experience Needed: We train you from day one.
- Competitive Pay: $45k - $55k starting salary.
- Modern Benefits: Health, dental, and vision insurance.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and account information in our CRM system.
- Identify customer needs and suggest appropriate products or services to enhance their experience.
- Collaborate with the sales and technical teams to resolve complex issues.
- Maintain a high level of product knowledge through ongoing training sessions.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- A positive attitude and a strong desire to learn.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable high-speed internet connection (if remote work is applicable).
- Must be authorized to work in the United States.