Job Description
Immediate openings for dynamic part-time Customer Service Representatives in sunny Orlando, FL! Join our award-winning team and enjoy a $2,000 sign-on bonus. We offer flexible scheduling, comprehensive training, and career growth opportunities. Perfect for students, parents, or professionals seeking supplemental income.
Why PrimeConnect Solutions? We pride ourselves on fostering a supportive, high-energy environment where your contributions are valued. Our industry-leading benefits package includes:
- Competitive hourly pay + guaranteed $2,000 bonus
- Flexible shifts (evenings/weekends available)
- Free parking and transit reimbursement
- Health insurance for part-time employees
- Quarterly performance bonuses
Responsibilities
- Handle 50+ customer calls daily via phone/chat/email with exceptional professionalism
- Resolve billing inquiries, technical issues, and product questions
- Update CRM records with accurate customer interaction data
- Collaborate with senior agents to resolve complex escalations
- Meet/exceed 90% customer satisfaction score targets
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in high-volume environment
- Strong typing skills (45+ WPM) and proficiency with CRM software
- Excellent problem-solving abilities and emotional intelligence
- Available to work 20-30 hours/week (including weekends)
- Spanish bilingualism is a major plus
- Pass background check and drug screening