Job Description
Are you looking for a rewarding Part-Time role in the vibrant city of Tampa, Florida? Apex Digital Services is currently seeking a dedicated Customer Service Specialist to join our high-performing team. We offer a competitive hourly rate, a flexible schedule, and a $1,000 Sign-On Bonus for qualified candidates ready to make an impact immediately.
In this role, you will serve as the first point of contact for our valued clients, ensuring their inquiries are resolved with empathy and efficiency. We are looking for individuals who are passionate about service excellence and eager to grow within a forward-thinking organization.
Why Join Us?
- $1,000 Sign-On Bonus upon successful completion of the probationary period.
- Flexible part-time hours to accommodate your lifestyle.
- Health and dental insurance options available for full-time eligible roles.
- Professional development and career advancement opportunities.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently while maintaining a positive customer experience.
- Accurately input and update customer information into our CRM database.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Assist in training new hires and participating in team meetings and training sessions.
- Identify opportunities to improve internal processes and service quality.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Must be available to work a flexible schedule, including evenings and weekends.