Job Description
Join our award-winning team in Los Angeles for an immediate part-time opportunity! We're seeking a passionate Customer Service Representative to deliver exceptional experiences to our growing client base. This urgent role offers flexible hours and the chance to make an impact in a dynamic environment. Immediate start available!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with support teams to resolve complex cases
- Identify upsell opportunities during client interactions
- Maintain detailed knowledge of product offerings
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Zendesk and Salesforce
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Spanish fluency highly preferred
- Available for 25-30 hours/week with weekend flexibility