Job Description
We are hiring immediately for our growing team in Memphis, TN! If you are looking for an urgent hiring opportunity with the ability to start tomorrow, this is your chance. We are seeking dedicated Night Shift professionals to provide exceptional support to our clients.
Join a company that values reliability, offers competitive pay, and provides immediate benefits upon start date. Don't miss out on this chance to advance your career in a stable environment.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during the night shift.
- Resolve technical issues and troubleshoot customer accounts with precision and empathy.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify trends in customer feedback and suggest improvements to management.
- Maintain a professional and calm demeanor during peak operational hours.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate degree preferred.
- Previous experience in customer service, technical support, or call center operations.
- Strong verbal and written communication skills.
- Ability to work independently and handle high-pressure situations.
- Reliable transportation and ability to work rotating night shifts.
- Basic computer literacy and proficiency with CRM software.
- Must be willing to undergo a background check and drug screening.