Job Description
We are urgently hiring for our Night Shift Operations team in Louisville, KY. This is a Direct Hire position, offering stability, benefits, and a competitive shift differential. Join a leading organization that values reliability and precision in a 24/7 environment.
Why Apply?
- Direct Hire Opportunity: No temporary contracts; long-term career growth.
- Competitive Pay: Earn more with our night shift premium.
- Modern Facilities: State-of-the-art office in the heart of Louisville.
Responsibilities
- Monitor and troubleshoot technical systems and network performance during off-hours.
- Provide high-quality customer support and resolve incoming tickets efficiently.
- Enter and verify data with a high degree of accuracy to maintain database integrity.
- Perform routine system backups and security checks to ensure business continuity.
- Document technical issues and resolutions in the CRM system.
- Collaborate with the day-shift team to ensure seamless operational transitions.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, technical support, or operations.
- Must be willing and able to work the night shift (10:00 PM - 6:00 AM).
- Strong attention to detail and problem-solving skills.
- Proficiency with Microsoft Office Suite and basic computer hardware.
- Ability to work independently with minimal supervision.