Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist and launch your career in Jacksonville's thriving tech hub! We're seeking motivated individuals with a passion for problem-solving to provide exceptional service to our growing client base. This immediate hire opportunity offers comprehensive training, career advancement pathways, and a collaborative work environment designed for growth. Perfect for recent graduates or career changers looking to enter the customer service field with no prior experience required.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and troubleshoot product problems efficiently
- Document all interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex issues when needed
- Meet and exceed performance metrics for response times and resolution rates
- Participate in ongoing training programs to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Excellent communication skills with clear verbal and written abilities
- Basic proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities with a customer-first mindset
- Ability to work flexible hours including occasional weekends
- Valid Florida driver's license required for occasional client visits
- No prior experience necessary – we provide comprehensive onboarding