Job Description
We are currently hiring immediately for our Night Shift team in Fort Worth, TX!
Join a fast-paced environment where your skills make an impact. We are looking for dedicated individuals to join our support team and help us deliver exceptional service to our clients 24/7.
Why Apply?
- Immediate Start: Begin your new career as early as tomorrow!
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Great Benefits: Health, dental, and vision insurance available for full-time employees.
- Flexible Scheduling: Stable night shift hours with paid time off.
If you are reliable, communicative, and ready to work, we want to hear from you today.
Responsibilities
- Handle high-volume incoming customer inquiries via phone and email with a professional and empathetic tone.
- Resolve technical issues and troubleshoot customer problems efficiently and accurately.
- Document all interactions and resolutions in the company CRM system.
- Maintain a high level of customer satisfaction and retention during night operations.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in customer service, technical support, or call center environments is preferred but not mandatory for the right candidate.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Basic computer literacy (Microsoft Office Suite and CRM software).
- Must be available to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).