Job Description
Join our award-winning team as an Entry Level Customer Service Representative in Long Beach, CA! We're seeking motivated individuals ready to start immediately and build rewarding careers. No prior experience required—comprehensive training provided. Enjoy competitive pay, benefits, and a vibrant work environment in Southern California's premier coastal city.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions using CRM systems with precision
- Collaborate with cross-functional teams to ensure seamless service
- Meet performance metrics for response time and resolution
- Maintain detailed knowledge of company products/services
- Proactively identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Basic computer proficiency (MS Office, browsers)
- Strong problem-solving and multitasking abilities
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts (including weekends)
- Valid California ID and reliable transportation
- Pass background check and drug screening