Job Description
Join TechFlow Solutions and become part of our dynamic IT team in sunny California! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy the security of a direct hire position with competitive weekly pay and comprehensive benefits. This role offers immediate start dates and career growth opportunities in one of the most vibrant tech hubs in the US.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve escalated help desk tickets within SLA requirements
- Install, configure, and maintain desktop/laptop systems and peripherals
- Collaborate with cybersecurity team on vulnerability assessments
- Document technical procedures and create knowledge base articles
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ and Network+ certifications required
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for complex hardware/software issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)