Job Description
Join our dynamic team at Phoenix Growth Partners as an Entry Level Customer Service Specialist! We're seeking motivated individuals ready to launch their careers in a supportive, fast-paced environment. As a direct hire opportunity, you'll receive comprehensive training and competitive benefits while making immediate impact. If you're passionate about helping others and thrive in collaborative settings, this is your chance to grow with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer issues using established protocols and escalate complex matters appropriately
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with sales and support teams to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge and service skills
- Meet daily performance metrics including response times and resolution rates
Qualifications
- High school diploma or equivalent required; college degree preferred
- 0-2 years of customer service or related experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office Suite and CRM software
- Ability to multitask and prioritize in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Must pass background check and drug screening