Job Description
Are you ready to make an impact immediately?
Apex Digital Solutions is urgently hiring a dedicated Weekend Technical Support Specialist to join our dynamic team in Philadelphia, PA. We are looking for a proactive problem solver who thrives in a fast-paced environment and is available for weekend shifts.
As a key member of our support team, you will be the first line of defense for our clients, ensuring minimal downtime and maximum satisfaction. This is a fantastic opportunity for a tech-savvy professional to secure a role with competitive pay and career growth.
Responsibilities
- Resolve Complex Technical Issues: Diagnose and troubleshoot hardware, software, and network problems for internal staff and clients with high efficiency.
- Manage Ticket Queues: Prioritize and respond to incoming support tickets and requests via our ticketing system within SLA guidelines.
- Provide Remote & On-Site Support: Assist users with software installations, account access, and technical guidance during weekend operations.
- Monitor System Health: Perform routine checks on servers and networks to identify potential issues before they escalate.
- Document Solutions: Maintain accurate logs of technical issues and resolutions to improve our knowledge base.
- Collaborate with Teams: Work closely with the engineering team to report bugs and suggest improvements for our weekend protocols.
Qualifications
- Experience: Minimum of 1-2 years of experience in technical support, IT helpdesk, or customer service.
- Availability: Must be available to work full-time weekend shifts (Saturday and Sunday).
- Technical Skills: Proficiency in Windows/macOS, Microsoft Office Suite, and basic networking knowledge.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and ability to troubleshoot under pressure.
- Education: Associate degree in Computer Science, IT, or equivalent work experience.