Job Description
Join Our Team as a Technical Support Specialist (Urgent Hiring!)
We are seeking a dedicated and energetic Technical Support Specialist to join our dynamic team in Tucson, Arizona. Due to rapid company growth and an expanding client base, we have immediate openings for candidates ready to start immediately.
Why Choose Apex Digital Solutions?
- Competitive Pay: $60,000 - $85,000 annual salary based on experience.
- Benefits Package: Comprehensive medical, dental, and vision insurance.
- Work-Life Balance: Flexible scheduling options and paid time off.
- Career Growth: Clear pathways for advancement within the IT department.
Don't miss this opportunity to advance your career in a supportive environment.
Responsibilities
- Provide exceptional technical assistance to customers via phone, email, and live chat.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Log and manage all support tickets in the CRM system with high accuracy.
- Collaborate with the engineering team to identify and resolve complex product bugs.
- Maintain a high Customer Satisfaction Score (CSAT) and first-call resolution rate.
- Conduct training sessions for new software updates and internal processes.
Qualifications
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Proficiency in Microsoft Windows and Office Suite.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, JIRA) is highly preferred.
- Strong analytical skills with the ability to diagnose problems quickly.
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
- Excellent verbal and written communication skills.