Job Description
Welcome to Apex Digital Solutions. We are currently leading the market in urgent hiring and are seeking a dedicated Technical Support Specialist to join our high-performance team in Detroit, MI. If you are ready to start tomorrow and want a role that offers immediate impact, this is your opportunity.
Our mission is to deliver world-class IT solutions to our clients, and we need a tech-savvy professional to help us maintain our standard of excellence. This position offers a competitive salary, comprehensive benefits, and a dynamic work environment.
Why Join Us?
- Immediate Start: Begin your career with us as early as tomorrow.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth: Clear pathways for career advancement within the tech sector.
Responsibilities
- Provide exceptional Tier 1 and Tier 2 technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Maintain accurate and detailed documentation of all technical issues and resolutions in our ticketing system.
- Collaborate closely with senior IT staff to escalate complex tickets and ensure timely closure.
- Conduct proactive system checks to prevent future technical disruptions.
- Ensure 100% customer satisfaction through clear communication and patience.
Qualifications
- High school diploma or GED required; Associate degree in IT or Computer Science is a plus.
- Basic understanding of Windows, macOS, and Android operating systems.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Reliable internet connection and a quiet home office environment.
- Willingness to learn new technologies and adapt to changing support tools.