Job Description
Are you looking for an urgent direct hire opportunity in Pennsylvania?
Apex Solutions Inc. is currently seeking a dedicated and detail-oriented Part-Time Customer Support Associate to join our dynamic team. We value reliability and excellent communication skills, and we are ready to fill this role immediately for the right candidate.
In this role, you will be the face of our company, ensuring our clients receive top-tier service. We offer a competitive hourly rate and a supportive work environment.
Responsibilities
- Manage high-volume incoming inquiries via phone, email, and live chat.
- Resolve customer issues and complaints efficiently with a focus on first-contact resolution.
- Document all interactions and account details accurately in the CRM system.
- Collaborate with the technical team to troubleshoot complex product issues.
- Assist in the onboarding process for new clients.
- Maintain up-to-date product knowledge to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required for immediate hire.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Proficiency with computers and basic software applications.
- Reliable internet connection if working remotely.