Job Description
Are you ready to join a team that values your skills and offers immediate opportunities?
We are currently seeking a highly motivated Part-Time IT Support Specialist for an urgent direct hire position in Chicago, Illinois. This role is perfect for individuals looking for flexible hours while making a significant impact on our technical infrastructure.
As a key member of our support team, you will ensure our employees have the tools they need to succeed. If you are proactive, tech-savvy, and ready to start immediately, we want to hear from you.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone and email for hardware and software issues.
- Manage user account creation, password resets, and access permissions.
- Perform routine maintenance on desktops, laptops, and printers.
- Troubleshoot network connectivity issues and resolve technical tickets efficiently.
- Document all support interactions and maintain a knowledge base of solutions.
- Assist in the onboarding process for new employees by setting up their workstations.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1+ years of experience in a help desk or technical support role.
- Strong knowledge of Microsoft Windows and Office Suite.
- Basic understanding of network protocols and hardware troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a part-time schedule.