Job Description
Are you ready to make an immediate impact? Zenith Workforce Solutions is urgently hiring a Part-Time Customer Support Specialist in Columbus, Ohio. We are looking for motivated individuals to join our high-performing team and help us deliver exceptional service to our clients.
Why Apply?
- Generous Sign-On Bonus: Receive $500 upon successful completion of your training period.
- Flexible Schedule: Enjoy the work-life balance of part-time hours with a supportive culture.
- Urgent Hiring: We need you now! Start contributing to our mission within days of applying.
We are looking for a dedicated professional to handle customer inquiries, resolve issues efficiently, and represent our brand with excellence. If you are detail-oriented and thrive in a fast-paced environment, this is your chance to accelerate your career.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve product and service issues by clarifying the customer's request; diagnosing and troubleshooting the problem.
- Build sustainable relationships of trust through open and interactive communication.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with the sales team to identify upsell opportunities and improve customer retention.
- Maintain accurate records of all customer interactions and transactions in the CRM system.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service, support, or a related field.
- Excellent verbal and written communication skills with a friendly, professional tone.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) is a plus.
- Must be authorized to work in the United States.
- Availability to work evenings and weekends as needed.