Job Description
We are urgently hiring for a Night Shift Customer Service Specialist in New York, NY. Join a leading tech support firm where your dedication is rewarded with a generous $2,000 Sign-On Bonus.
Our client is rapidly expanding operations across New York and Georgia, and they are looking for driven professionals to manage high-volume support tickets during overnight hours. This is a high-impact role offering stability, career growth, and immediate financial incentives.
Why This Role Stands Out:
- Sign-On Bonus: Receive $2,000 upon successful completion of the training period.
- Night Shift Flexibility: Enjoy a consistent schedule with competitive night differential pay.
- Remote/Hybrid Options: Available in NY and GA locations (Hybrid work models available).
- Health & Wellness: Comprehensive medical, dental, and vision coverage from day one.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during assigned night shifts.
- Resolve complex technical issues and escalate tickets to senior leadership when necessary.
- Maintain accurate and detailed records of all customer interactions in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity and knowledge transfer.
- Adhere to strict quality assurance standards and call scripts to ensure customer satisfaction.
- Identify trends in customer issues and suggest process improvements to management.
Qualifications
- High school diploma or GED required; Associate’s degree in a related field is a plus.
- Previous experience in customer service, technical support, or call center operations.
- Must be available to work nights, weekends, and holidays as required by the shift schedule.
- Strong verbal and written communication skills with a professional tone.
- Basic computer proficiency and ability to troubleshoot standard software/hardware issues.
- Reliable internet connection and a quiet workspace for remote roles.