Job Description
Are you looking for a stable, well-paying night shift position with immediate availability? Apex Global Solutions is currently hiring for our Atlanta, GA operations center. We offer a competitive salary, comprehensive benefits, and a generous Sign-on Bonus ($1,500 - $2,500) for qualified candidates who join our team.
Join a forward-thinking company where your work makes a difference. We pride ourselves on providing top-tier support to our clients 24/7, and we need dedicated night owl talent to keep our operations running smoothly.
Why Join Us?
- Sign-on Bonus: Up to $2,500 paid upon successful completion of training.
- Competitive Pay: $22.00 - $28.00 per hour depending on experience.
- Flexible Schedule: Night shift (10 PM - 7 AM) ensures a great work-life balance.
- Full Benefits: Medical, Dental, Vision, and 401(k) matching available after 90 days.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during assigned night shift hours.
- Diagnose and troubleshoot technical issues or resolve service requests with a high degree of accuracy.
- Maintain accurate and detailed records of all customer interactions in our CRM database.
- Collaborate with day-shift teams to ensure seamless service continuity and issue resolution.
- Adhere to all company policies, security protocols, and quality standards.
- Identify opportunities to improve support processes and contribute to team efficiency.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer support, technical support, or call center operations.
- Strong written and verbal communication skills with a professional demeanor.
- Basic computer proficiency and ability to navigate multiple software applications simultaneously.
- Must be available to work rotating night shifts, weekends, and holidays as required.
- Ability to work independently with minimal supervision in a remote or hybrid office environment.