Job Description
We are currently urgently hiring a highly motivated Part-Time Customer Support Specialist to join our fast-paced team in Charlotte, NC. If you are looking for a flexible schedule with competitive pay and immediate availability, this is your chance to shine.
Why Apply?
- Immediate Start Dates: Start working within 48 hours of application.
- Flexible Hours: Part-time opportunities designed to fit your lifestyle.
- Growth Potential: Clear pathways for career advancement within the company.
Our clients trust us to deliver top-tier support, and we are looking for someone who shares our commitment to excellence.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex issues and escalate them to the appropriate team members when necessary.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Provide product recommendations and assistance to ensure customer satisfaction.
- Collaborate with the sales and technical teams to improve service protocols.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or support roles is a plus but not mandatory for the right candidate.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.