Job Description
We are Urgently Hiring!
Apex Digital Solutions is seeking a dedicated and enthusiastic Part-Time Customer Support Specialist to join our growing team in Chicago, IL. If you are looking for a flexible schedule and an immediate start, this is the opportunity for you.
As a member of our support team, you will play a crucial role in ensuring our clients receive top-tier service. We value reliability, clear communication, and a proactive attitude.
Why Join Us?
- Immediate Onboarding: Start working within days of your interview.
- Flexible Hours: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with a focus on speed and accuracy.
- Troubleshoot technical issues and provide step-by-step solutions to clients.
- Maintain accurate records of all interactions and support tickets in our CRM system.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Stay updated on product knowledge to provide accurate information to customers.
- Adhere to company service level agreements (SLAs) regarding response times.
Qualifications
- High school diploma or GED required; Associate's degree in a related field is a plus.
- Previous experience in customer support, tech support, or a similar role is preferred.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently in a remote or hybrid setting.