Job Description
We are currently experiencing high volume and are seeking urgent hiring candidates for our Part-Time Customer Service team in New York. Join a dynamic environment where your contribution makes a direct impact on our client satisfaction and business growth. This is an excellent opportunity for students, retirees, or anyone seeking flexible work-life balance without sacrificing earning potential.
Key Highlights:
- Immediate Openings: Onboarding begins as soon as this week.
- Remote/Hybrid Options: Work from the comfort of your home or our NY office.
- Performance Bonuses: Earn extra rewards based on your customer satisfaction scores.
Responsibilities
- Manage a high volume of inbound customer inquiries via phone and email with a focus on first-contact resolution.
- Assist customers with account inquiries, billing issues, and product troubleshooting.
- Enter accurate data into the CRM system while maintaining strict confidentiality standards.
- De-escalate difficult situations and turn frustrated customers into brand advocates.
- Stay updated on product knowledge and service policies to provide accurate information.
- Participate in daily team huddles to align on performance goals and key metrics.
Qualifications
- High school diploma or GED required; Associate degree preferred.
- Previous experience in customer service, retail, or call center operations is highly desirable.
- Strong verbal communication skills with a clear and professional speaking voice.
- Ability to type 40+ WPM and navigate computer applications efficiently.
- Must have a stable, high-speed internet connection and a dedicated workspace.
- Reliable transportation to the New York office if hybrid/on-site work is selected.