Job Description
We are currently urgently hiring for a dedicated Part-Time Customer Service Associate to join our growing team in Charlotte, NC. If you are looking for a flexible work schedule and a chance to make an immediate impact, this is your opportunity.
At Apex Digital Solutions, we pride ourselves on delivering exceptional service to our clients. We are looking for individuals who are proactive, empathetic, and ready to hit the ground running.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints efficiently while maintaining high customer satisfaction scores.
- Process orders, returns, and exchanges accurately.
- Maintain and update customer records in our CRM database.
- Collaborate with the sales and logistics team to ensure seamless service delivery.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or a related field is preferred.
- Basic computer proficiency and familiarity with CRM software.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Must be available to work flexible hours, including weekends or evenings.