Job Description
We are seeking dedicated individuals for immediate Direct Hire positions in Denver, CO. This is a fantastic opportunity for anyone looking to start a career in customer support without requiring prior experience. Our team values reliability, a positive attitude, and a willingness to learn. You will be the first point of contact for our clients, ensuring a high level of satisfaction and building lasting relationships.
We are also expanding our operations into Illinois and are actively recruiting for remote or hybrid roles. If you are looking for a stable career path with growth potential, apply today!
Responsibilities
- Handle a high volume of incoming customer inquiries via phone and email with a professional and empathetic tone.
- Assist customers with product information, order tracking, returns, and billing inquiries.
- Update customer records and internal databases accurately and efficiently.
- Collaborate with the support team to resolve complex customer issues and escalate when necessary.
- Identify opportunities to upsell products or services to existing customers.
- Document customer interactions and feedback to help improve service protocols.
Qualifications
- High school diploma or GED required.
- No prior experience necessary; we provide full training.
- Strong written and verbal communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Must be authorized to work in the United States.