Job Description
Are you looking for a high-impact career with a competitive Night Shift schedule? Apex Digital Solutions is expanding our elite technical support team in Indianapolis and is offering a generous Sign-On Bonus for top talent ready to join immediately.
We are seeking a detail-oriented Technical Support Specialist to ensure our clients receive seamless service around the clock. If you have a passion for problem-solving and want to earn a premium wage for evening hours, this is your chance to advance your career with a leading US-based firm.
Why Choose Apex Digital?
- Sign-On Bonus: Up to $2,000 for qualified candidates!
- Competitive Pay: $22 - $30 per hour based on experience.
- Benefits: Full medical, dental, and vision coverage.
- Environment: Modern, collaborative office space with night shift amenities.
- Growth: Clear pathways to Senior Tech and Management roles.
Responsibilities
- Troubleshoot Technical Issues: Diagnose and resolve hardware, software, and network problems for clients via remote desktop and phone support.
- System Maintenance: Execute routine system backups, patch management, and security updates during off-peak hours.
- Client Communication: Provide clear, professional, and empathetic support to resolve escalated tickets efficiently.
- Documentation: Maintain accurate records of technical interactions, resolutions, and system configurations in our CRM.
- Team Collaboration: Coordinate with day-shift teams to ensure continuity of service and knowledge sharing.
- Adherence to Standards: Follow ITIL protocols and company security guidelines strictly.
Qualifications
- Experience: 1-3 years of experience in technical support, help desk, or customer service (IT background preferred).
- Education: High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Availability: Must be available to work rotating night shifts (e.g., 11:00 PM - 7:00 AM).
- Technical Skills: Proficient in Windows OS, Microsoft Office Suite, and basic networking (TCP/IP, DNS).
- Soft Skills: Excellent verbal communication, active listening, and conflict resolution skills.
- Work Ethic: Ability to work independently with minimal supervision in a fast-paced environment.