Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity to make an impact?
Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our high-growth team in Oklahoma City, OK. We are offering a $5,000 Sign-On Bonus for top talent ready to start immediately. If you excel at troubleshooting complex IT issues and providing exceptional customer service, we want to hear from you.
In this role, you will serve as the first line of defense for our clients, ensuring seamless technology operations and resolving technical challenges efficiently. You will work in a collaborative environment with a focus on innovation, speed, and client satisfaction.
Why Join Us?
- Immediate Start: Don't wait for months—join our team and start contributing from Day 1.
- $5,000 Sign-On Bonus: We value your expertise and want to welcome you to the family immediately.
- Growth Opportunities: Clear pathways for career advancement within the tech sector.
- Modern Tools: Work with the latest technology stack and industry-standard software.
Responsibilities
- Diagnose and resolve complex hardware, software, and network issues for end-users in a timely manner.
- Provide Tier 2 and Tier 3 technical support via phone, email, and remote desktop tools.
- Manage and prioritize incoming support tickets using our CRM system to ensure high response rates.
- Document all technical issues and resolutions in the knowledge base to improve self-service options.
- Collaborate with the engineering team to escalate unresolved issues and suggest product improvements.
- Conduct basic system maintenance and perform routine checks to ensure system integrity.
- Mentor junior staff members and contribute to a culture of continuous learning.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- Minimum of 2 years of experience in a technical support or help desk role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting protocols.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Relevant certifications (CompTIA A+, Network+, Microsoft Certified Professional) are a plus.