Job Description
Are you looking for immediate employment with a top-tier tech company? ApexTech Solutions is urgently hiring dedicated Customer Support Specialists for our Night Shift operations in Seattle, WA. If you are ready to start tomorrow and thrive in a fast-paced environment, we want to hear from you.
We are seeking a reliable and customer-focused individual to join our 24/7 support team. This role offers a competitive hourly rate, comprehensive benefits, and the chance to work with cutting-edge technology. Don't wait—apply today and secure your future with ApexTech.
Why Join Us?
- Immediate Start: We hire immediately for the upcoming shift.
- Night Shift Premium: Earn up to $28/hr with shift differentials.
- Modern Facilities: Work in a state-of-the-art office in Seattle.
- Career Growth: Clear pathways for advancement into Team Lead and Management roles.
Responsibilities
- Handle Inbound Tickets: Professionally respond to customer inquiries via phone, email, and chat during night hours.
- Troubleshoot Issues: Diagnose and resolve technical issues or service complaints efficiently.
- Documentation: Accurately document all interactions and resolutions in our CRM system.
- Uptime Assurance: Monitor system performance and escalate critical issues to the on-call engineering team.
- Team Collaboration: Communicate effectively with the day-shift team to ensure seamless service continuity.
- Process Adherence: Follow all company protocols, SLAs, and safety guidelines.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Minimum 1 year of experience in customer support, technical support, or a related field.
- Availability: Must be available to work Night Shift schedules (e.g., 10:00 PM - 6:00 AM or similar).
- Communication: Excellent verbal and written English skills with a professional tone.
- Technical Proficiency: Comfortable navigating computer systems and software applications.
- Reliability: Proven track record of punctuality and attendance.