Job Description
Urgently Hiring Night Shift Professionals in Columbus, OH!
We are looking for a dedicated and reliable Night Shift Customer Support Specialist to join our high-performing team. If you are looking for a job that starts immediately and offers competitive pay, apply today!
Our client is a leading tech company expanding its operations in Ohio and is looking for talented individuals to handle high-volume support tickets during the evening hours.
Why Apply?
- Immediate Start: Onboarding begins as soon as next week.
- Flexible Hours: Full-time night shift (10:00 PM - 6:00 AM).
- Competitive Pay: $18 - $24/hr based on experience.
- Modern Benefits: Medical, Dental, Vision, and 401k.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Troubleshoot technical issues for clients and provide step-by-step solutions.
- Maintain detailed records of all interactions in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to company policies and quality assurance standards during night operations.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support preferred.
- Must be available to work full-time night shifts (e.g., 10 PM - 6 AM).
- Strong computer literacy and typing skills (35+ WPM).
- Excellent communication skills and a patient, problem-solving attitude.
- Ability to work independently with minimal supervision.